Help Centre

Payment

You are paid at the point of collection — never afterwards. The amount you accept is the amount you receive, with no fees or deductions.

When do I get paid?

Payment is made when the dealer collects the scooter, after a quick check that it matches your listing. Do not let the scooter leave until payment has been made.

How will I be paid?

Most dealers pay by instant bank transfer, and some offer cash. If you are paid by bank transfer, check the money has actually landed in your account — not just that the dealer has shown you a screen.

Are there any fees?

No. ScootValue charges sellers nothing, and dealers cannot deduct collection or admin costs from the agreed price.

What if the price changes on the day?

A dealer can only revise the price if the scooter differs materially from your description — for example an undisclosed fault. You are never obliged to accept a revised price. If that happens, decline and let us know so we can review the dealer.

Frequently asked questions

When do I get paid for my mobility scooter?+

You are paid on collection, before the scooter leaves your property.

How do dealers pay?+

Usually by instant bank transfer, and sometimes in cash. Always confirm the funds have cleared into your account before handing the scooter over.

Are there any hidden fees or commission?+

No. Selling is free and the offer you accept is exactly what you are paid.

What if a dealer tries to reduce the price?+

You are under no obligation to accept. If the scooter matched your description, decline and report the dealer to us.

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More help topics

Selling with ScootValueHow it works, the types of scooters you can sell, and what to expect from start to finish.ValuationYour estimated sale price and how our verified dealers calculate their offers.Profiling your scooterThe information and photos we need to get the most accurate offers from dealers.DocumentsWhat paperwork you may need, where to find it, and what happens if it is missing.CollectionHow collection works, where we collect from, and how to prepare your scooter.BereavementSelling a scooter on behalf of a loved one. We keep the process simple and respectful.