1. Who is responsible for your data
ScootValue is the data controller for the personal data described in this notice. You can reach us at privacy@scootvalue.co.uk for any privacy question or to exercise your rights.
2. What we collect
- Scooter details: type, age, condition, mileage, battery status, damage description and photographs you upload.
- Contact details: your name, email address, phone number and postcode or collection address.
- Account data: login credentials and the offers linked to your listing.
- Technical data: IP address, device and browser information, and basic usage data collected when you visit the site.
3. Why we use it and our lawful basis
- To run the valuation and offer process — necessary to perform our contract with you.
- To share your contact details with a dealer once you accept an offer — necessary to perform our contract, and only ever after you accept.
- To send service messages (new offer, amended offer, withdrawn offer, account access) — necessary to perform our contract.
- To keep the site secure and improve it — our legitimate interests in running a safe, working service.
- To send marketing — only with your consent, which you can withdraw at any time.
- To meet legal obligations — for example accounting and fraud prevention.
4. Who we share it with
Dealers only see your scooter details, photos and general area while bidding. Your name, full address, email and phone number are shared with a single dealer only after you accept their offer.
We also use trusted service providers who process data on our behalf, including our hosting and database provider, and our email and SMS delivery providers. They act on our instructions only. We do not sell your personal data.
5. Where your data is stored
Data is stored on servers within the UK or the European Economic Area where possible. Where a provider processes data outside the UK, we rely on UK adequacy regulations or the International Data Transfer Addendum to the EU Standard Contractual Clauses.
6. How long we keep it
- Listings and offers: up to 24 months after your last activity.
- Account data: until you ask us to close your account.
- Records needed for tax or legal reasons: up to 6 years.
7. Your rights
Under UK GDPR you have the right to:
- access a copy of your personal data;
- have inaccurate data corrected;
- have your data erased where it is no longer needed;
- restrict or object to certain processing, including direct marketing;
- data portability;
- withdraw consent at any time where consent is the basis.
Email privacy@scootvalue.co.uk and we will respond within one month. If you are unhappy with our response you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
8. Children
The service is not intended for under-18s and we do not knowingly collect their data.
9. Cookies
We use a small number of cookies and similar technologies. See our cookie policy for details.
10. Changes
If we make significant changes to this notice we will update the date above and, where appropriate, tell you directly.